FAQs - All

Yes, you can. Simply enter up to 10 consignment (tracking ID) numbers in our tracking tool, separated by a comma. If you have multiple items in your shipment all items will be displayed at the time you enter your tracking ID.

Our delivery drivers are not authorised to leave (ATL) any consignments identified as 'Signature Required' (SIG).

Instead, they will attempt to obtain proof of delivery, or if the recipient is unavailable they will leave a 'We missed you' card for the delivery. The only exception to this is if the recipient utilises our Delivery Choices through the approved channels and selects 'ATL.'

We pride ourselves on providing a transparent pricing structure. You won’t find any hidden fees or charges at CouriersPlease.

Prices are based on volume. We have a quick quote calculator tool so you can calculate the price.

If you are a regular sender, please contact us at contact@courierplease.com.au

If you already have a CouriersPlease account you can start shipping by logging in to your account.

If you don’t have an account, you can create an account to access free shipping tools, manage your address books, track, select last mile delivery options and more.

Alternatively, if you don't want to create an account you can book a job online using a credit card to pay for the shipment.

Anyone at the delivery location can sign for a parcel.

Following an attempted delivery, where an item has been taken to an authorised Collection Point, the recipient will need to show a valid form of ID to collect the item.

Unfortunately, we can’t yet deliver at specific times. However, in order to make things as convenient as possible, you can arrange to have your deliveries made without a signature or collect them from a local depot or authorised Collection Point. You can get further information through our Virtual Assistant.

We know how important it is that your parcel arrives undamaged. Packaging items carefully gets them safely from A to B.

Choose a good quality box. A double-walled box is advisable, especially for deliveries that contain fragile items. 

Choose the right-sized box. Boxes that are too small risk getting lost. Boxes that are too large may collapse if another parcel is placed on top during delivery.

Protect your items. There are now lots of sustainable alternatives you can choose to protect your precious cargo such as biodegradable air peanuts, mushroom packaging, cornstarch products and of course - paper and cardboard!

Wrap each item individually. When sending multiple items within one box it’s recommended that each item be wrapped individually. This offers better protection for your items and reduces movement.

Seal the parcel with packing tape. Seal all open edges of the parcel with wide parcel tape on both the top and bottom of your package to ensure it doesn’t open during transit.

Label clearly. When labelling your parcel, use clear, accurate labels.

Yes. We’re unable to accept items defined as dangerous goods for domestic services or prohibited goods for international shipments. 

Please visit our Virtual Assistant if you are unsure about the contents of your shipment or want to review customised distribution needs. The National Transport Commission's Dangerous Goods Code provides a detailed reference to Australia's transport code for dangerous goods.

CouriersPlease does not deliver dangerous goods, read here about dangerous goods if you are not sure about the contents of your shipment.

For a list of dangerous goods, please refer to the Prohibited Goods section on our website.

We understand that it must be frustrating to experience loss or damage of freight. We would like to make the process of claiming compensation on your good as simply and painless as possible. 

Click here for information on how to make a claim for damaged or lost freight, including what information is required and how to start the process or start your online claim here.

Please check your junk/spam mailbox.

Your return booking is still valid without a confirmation email by downloading a returns label from the Booking Summary page by clicking the "Print" button.

If you do not have the label or a confirmation email, please contact the your retailer or the CP Returns Team at cpReturns@couriersplease.com.au.

Your returns label can be found in two places:

1. From the final page of your booking – just hit the "Print" button. This will initiate the download of your shipping label.

2. Attached to your Confirmation email

If you can’t find a confirmation email, please check your junk/spam mailbox.

If you do not have the label or a confirmation email, please contact the CP Returns Team for further assistance via the contact email detailed in your booking confirmation email.

If your return has still not been picked up within 1 business day after your selected date, please contact the CP Returns Team for further assistance via the contact email detailed in your booking confirmation email.

This could be caused by one of two reasons:

1. Your return is still in transit and has not been delivered back to the retailer yet – Please look for a ‘delivered’ update in the tracking information of your return using the Return Consignment # (CPWXXXX000000 – found in your confirmation email)

2. If your return has been ‘delivered’, the retailer has not processed the exchange/refund – please contact your retailer for further information.

For one-off bookings made on our website, we accept payment via credit card.

For customers with a trading account, we accept payment made by cheque or bank deposit, credit card and, direct debit.

You will need to contact the CP Returns Team via the contact email detailed in your booking confirmation email.

In your email please provide your Return Consignment # (CPWXXXX000000000 – found in your confirmation email) and one of our representatives will assist you in cancelling your booking.

You can change the address of your Returns pickup booking by emailing our CP Returns Team via the contact email detailed in your booking confirmation email.

In your email please provide your Return Consignment (#CPWXXXX000000000 – found in your confirmation email) and one of our Representatives will assist you with amending your pickup address.

Your parcel will be accepted at any drop-off locations without the need to advise us.

Simply return to the URL where you made your original booking to find another drop-off location.

You won’t need to make a rebooking.

Each Franchise Partner has a timetable (similar to a train or bus), so they are typically in your area more than once each day. All of our Franchise Partners typically operate 2 cycles per day in their respective territory, so if you book a job in mid-morning it should be collected in the afternoon the same day.

Please contact the CP Returns Team via the contact email detailed in your booking confirmation email to cancel your booking, then you can rebook with the correct drop off or pick up method.

You can reschedule your Returns pickup booking by emailing our CP Returns Team via the contact email detailed in your booking confirmation email.

In your email please provide your Return Consignment #CPWXXXX000000000 – found in your confirmation email) and one of our Representatives will assist you in rescheduling your pickup booking.

While CouriersPlease Pty Ltd will take all reasonable measures to ensure that your shipments are delivered safe and secure, please note that high-value items are shipped at your own risk. To enjoy peace of mind at a minimal cost when sending your shipments, you may take up our Parcel Protect International Coverage when you ship with the CouriersPlease International services set out below.

To see our full Parcel Protect International Cover policy schedule and summary click here.

If you would like to read information about our Parcel Protect Domestic Cover please click here.

Online Claim Form (If you are not an Account holder please refer to your supplier or sender)

Please contact your retailer to issue yuo a new redeem code. CouriersPlease cannot issue new or additional redeem codes.

You will need to contact our CP Returns Team to request a refund via the contact email detailed in your booking confirmation email.

Please include the following information as part of your request:

• Return Consignment #CPWXXXX00000 – Found on your confirmation email

• Name on the card used for payment

• The last 4 digits on the card used for payment

• The amount that was charged to the card

CouriersPlease offers its customers automatic cover of up to $1,000 AUD per consignment. The first $100 of the claim is not covered.

We have a number of easy options to get your parcel to you:

• Redeliver to the original address -If your order has been returned to our depot, we'll happily re-deliver your parcel to the original address free of charge. You can do this on the Redelivery Request page.

• Redirect to a new address - Your parcel to be delivered to a new address for $12.50*. You can do this on the Redelivery Request page.

• Depot pick up - You are able to pick up your parcel directly from the depot. Just make sure to contact us before you arrive to make sure your parcel's there. We also have an extensive range of pickup and drop off locations through our delivery partner.

Our Franchise Partners will always strive to pick up on your selected date, however, these dates are indicative only and not guaranteed.

Please check the tracking information on our website using the Returns Consignment # (CPWXXX000000 – found on your confirmation email) to check if your local franchisee has attempted to make a pickup.

Please contact your retailer to understand why the reference number/order number you have entered is invalid.

We may not have any drop-off locations near you. However, we may be able to collect from your address.

Try using the 'pickup option' to book a direct pickup at your address, otherwise please contact your retailer to request for another method of return.

If you're unable to sign for your parcel, we're able to leave your parcel in a secure place at your address without a signature.

Before we can do this, you'll need to provide an Authority To Leave.

If your shipment has not arrived by the delivery time stated, please contact us using our Virtual Assistant in the bottom right corner of your screen. 

If you are enquiring prior to the estimated delivery time your item may still be in transit.

Your day-to-day point of contact is your local CouriersPlease Franchisee who is happy to help with any questions you may have.

Alternatively, you can also contact our customer service team by using our Virtual Assistant located in the bottom right corner of your screen or calling us on 1300 361 000.

Tracking is updated at regular intervals to ensure you stay in control of your delivery from store-to-door.

If the item you are checking does not have an update, you may wish to try again at a later time. 

If you are still experiencing problems with tracking, please use our Virtual Assistant in the bottom right corner of your screen.

The delivery timeframes quoted on our website are estimates only and are calculated from the pickup or despatch date.

Tracking is updated at regular intervals to ensure you stay updated on the progress of your delivery from store-to-door. 

Please note: Items being delivered from an overseas location may require a customs inspection, which can take additional time.