FAQs - Returns Questions

Please check your junk/spam mailbox.

Your return booking is still valid without a confirmation email by downloading a returns label from the Booking Summary page by clicking the "Print" button.

If you do not have the label or a confirmation email, please contact the your retailer or the CP Returns Team at cpReturns@couriersplease.com.au.

Your returns label can be found in two places:

1. From the final page of your booking – just hit the "Print" button. This will initiate the download of your shipping label.

2. Attached to your Confirmation email

If you can’t find a confirmation email, please check your junk/spam mailbox.

If you do not have the label or a confirmation email, please contact the CP Returns Team for further assistance via the contact email detailed in your booking confirmation email.

If your return has still not been picked up within 1 business day after your selected date, please contact the CP Returns Team for further assistance via the contact email detailed in your booking confirmation email.

This could be caused by one of two reasons:

1. Your return is still in transit and has not been delivered back to the retailer yet – Please look for a ‘delivered’ update in the tracking information of your return using the Return Consignment # (CPWXXXX000000 – found in your confirmation email)

2. If your return has been ‘delivered’, the retailer has not processed the exchange/refund – please contact your retailer for further information.

You will need to contact the CP Returns Team via the contact email detailed in your booking confirmation email.

In your email please provide your Return Consignment # (CPWXXXX000000000 – found in your confirmation email) and one of our representatives will assist you in cancelling your booking.

You can change the address of your Returns pickup booking by emailing our CP Returns Team via the contact email detailed in your booking confirmation email.

In your email please provide your Return Consignment (#CPWXXXX000000000 – found in your confirmation email) and one of our Representatives will assist you with amending your pickup address.

Your parcel will be accepted at any drop-off locations without the need to advise us.

Simply return to the URL where you made your original booking to find another drop-off location.

You won’t need to make a rebooking.

Please contact the CP Returns Team via the contact email detailed in your booking confirmation email to cancel your booking, then you can rebook with the correct drop off or pick up method.

You will need to contact our CP Returns Team to request a refund via the contact email detailed in your booking confirmation email.

Please include the following information as part of your request:

• Return Consignment #CPWXXXX00000 – Found on your confirmation email

• Name on the card used for payment

• The last 4 digits on the card used for payment

• The amount that was charged to the card

Please contact your retailer to understand why the reference number/order number you have entered is invalid.

You can reschedule your Returns pickup booking by emailing our CP Returns Team via the contact email detailed in your booking confirmation email.

In your email please provide your Return Consignment #CPWXXXX000000000 – found in your confirmation email) and one of our Representatives will assist you in rescheduling your pickup booking.

Please contact your retailer to issue yuo a new redeem code. CouriersPlease cannot issue new or additional redeem codes.

We may not have any drop-off locations near you. However, we may be able to collect from your address.

Try using the 'pickup option' to book a direct pickup at your address, otherwise please contact your retailer to request for another method of return.

Our Franchise Partners will always strive to pick up on your selected date, however, these dates are indicative only and not guaranteed.

Please check the tracking information on our website using the Returns Consignment # (CPWXXX000000 – found on your confirmation email) to check if your local franchisee has attempted to make a pickup.

We know how important it is that your parcel arrives undamaged. Packaging items carefully gets them safely from A to B.

Choose a good quality box. A double-walled box is advisable, especially for deliveries that contain fragile items. 

Choose the right-sized box. Boxes that are too small risk getting lost. Boxes that are too large may collapse if another parcel is placed on top during delivery.

Protect your items. There are now lots of sustainable alternatives you can choose to protect your precious cargo such as biodegradable air peanuts, mushroom packaging, cornstarch products and of course - paper and cardboard!

Wrap each item individually. When sending multiple items within one box it’s recommended that each item be wrapped individually. This offers better protection for your items and reduces movement.

Seal the parcel with packing tape. Seal all open edges of the parcel with wide parcel tape on both the top and bottom of your package to ensure it doesn’t open during transit.

Label clearly. When labelling your parcel, use clear, accurate labels.