FAQs - Sender Questions

For one-off bookings, you can send parcels across town, intrastate, interstate or overseas with ease via our online booking tool.

For regular bookings, have a chat with your local Couriers Franchise Partner.

Unfortunately, we can’t yet deliver at specific times. However, in order to make things as convenient as possible, you can arrange to have your deliveries made without a signature or collect them from a local depot or authorised Collection Point. You can get further information through our Virtual Assistant.

Yes. We’re unable to accept items defined as dangerous goods for domestic services or prohibited goods for international shipments. 

Please visit our Virtual Assistant if you are unsure about the contents of your shipment or want to review customised distribution needs. The National Transport Commission's Dangerous Goods Code provides a detailed reference to Australia's transport code for dangerous goods.

CouriersPlease does not deliver dangerous goods, read here about dangerous goods if you are not sure about the contents of your shipment.

For a list of dangerous goods, please refer to the Prohibited Goods section on our website.

We know how important it is that your parcel arrives undamaged. Packaging items carefully gets them safely from A to B.

Choose a good quality box. A double-walled box is advisable, especially for deliveries that contain fragile items. 

Choose the right-sized box. Boxes that are too small risk getting lost. Boxes that are too large may collapse if another parcel is placed on top during delivery.

Protect your items. There are now lots of sustainable alternatives you can choose to protect your precious cargo such as biodegradable air peanuts, mushroom packaging, cornstarch products and of course - paper and cardboard!

Wrap each item individually. When sending multiple items within one box it’s recommended that each item be wrapped individually. This offers better protection for your items and reduces movement.

Seal the parcel with packing tape. Seal all open edges of the parcel with wide parcel tape on both the top and bottom of your package to ensure it doesn’t open during transit.

Label clearly. When labelling your parcel, use clear, accurate labels.

Your parcel is scanned at each staged of transit so you can follow it every step of the way. 

All you need to do is track your parcel using the tracking number supplied by the sender. 

Your tracking number will contain up to 15 characters (letters and digits), for example, CPWI660000012345.

Yes, you can. Simply enter up to 10 consignment (tracking ID) numbers in our tracking tool, separated by a comma. If you have multiple items in your shipment all items will be displayed at the time you enter your tracking ID.

For one-off bookings made on our website, we accept payment via credit card.

For customers with a trading account, we accept payment made by cheque or bank deposit, credit card and, direct debit.

If you already have a CouriersPlease account you can start shipping by logging in to your account.

If you don’t have an account, you can create an account to access free shipping tools, manage your address books, track, select last mile delivery options and more.

Alternatively, if you don't want to create an account you can book a job online using a credit card to pay for the shipment.

Unfortunately, no. All jobs booked need to be scheduled for collection so we can optimise our delivery routes and provide the best possible service to all our customers. You can request another pickup by using our Virtual Assistant in the bottom right corner of your screen.

We understand that it must be frustrating to experience loss or damage of freight. We would like to make the process of claiming compensation on your good as simply and painless as possible. 

Click here for information on how to make a claim for damaged or lost freight, including what information is required and how to start the process or start your online claim here.

Your parcel will be accepted at any drop-off locations without the need to advise us.

Simply return to the URL where you made your original booking to find another drop-off location.

You won’t need to make a rebooking.

Each Franchise Partner has a timetable (similar to a train or bus), so they are typically in your area more than once each day. All of our Franchise Partners typically operate 2 cycles per day in their respective territory, so if you book a job in mid-morning it should be collected in the afternoon the same day.

We have a number of easy options to get your parcel to you:

• Redeliver to the original address -If your order has been returned to our depot, we'll happily re-deliver your parcel to the original address free of charge. You can do this on the Redelivery Request page.

• Redirect to a new address - Your parcel to be delivered to a new address for $12.50*. You can do this on the Redelivery Request page.

• Depot pick up - You are able to pick up your parcel directly from the depot. Just make sure to contact us before you arrive to make sure your parcel's there. We also have an extensive range of pickup and drop off locations through our delivery partner.

CouriersPlease offers its customers automatic cover of up to $1,000 AUD per consignment. The first $100 of the claim is not covered.

If your shipment has not arrived by the delivery time stated, please contact us using our Virtual Assistant in the bottom right corner of your screen. 

If you are enquiring prior to the estimated delivery time your item may still be in transit.

Anyone at the delivery location can sign for a parcel.

Following an attempted delivery, where an item has been taken to an authorised Collection Point, the recipient will need to show a valid form of ID to collect the item.

Tracking is updated at regular intervals to ensure you stay in control of your delivery from store-to-door.

If the item you are checking does not have an update, you may wish to try again at a later time. 

If you are still experiencing problems with tracking, please use our Virtual Assistant in the bottom right corner of your screen.

Your day-to-day point of contact is your local CouriersPlease Franchisee who is happy to help with any questions you may have.

Alternatively, you can also contact our customer service team by using our Virtual Assistant located in the bottom right corner of your screen or calling us on 1300 361 000.